Question 1

Can I start straight after signing up?

Accepted Answer

Yes. Sign up online and get straight into Fieldlink — no waiting for approval and no sales call required. Start setting up your company and first Job straight away. We only call if you request a call.

Question 2

How much does Fieldlink cost?

Accepted Answer

Fieldlink starts at NZ$39.99/month for crews up to 12 people (about NZ$3.30/seat), NZ$59.99/month for up to 30 people, and NZ$99.99/month for up to 50 people. Companies with more than 50 staff can get a custom plan by emailing support@fieldlink.co.nz. Every plan includes timesheets, jobs, safety, fleet, SSSPs and payroll — no feature gating. New companies get a 30-day free trial of the full product with every feature unlocked, no credit card required.

Question 3

Is there a free trial?

Accepted Answer

Yes — every new business gets a 30-day free trial of the full Fieldlink suite with every feature unlocked. No credit card required. After the trial you pick a plan or your data stays paused (we don't delete anything for 90 days, so you have time to come back).

Question 4

Do you charge extra per field worker?

Accepted Answer

No — our pricing is whole-of-crew. Add as many field workers, office staff and trucks as you want within the seat band. Most NZ contractors find this much cheaper than per-seat tools like Simpro or Tradify when you have 5+ workers.

Question 5

Is Fieldlink a New Zealand-made app?

Accepted Answer

100% — Fieldlink is designed, built, owned and supported in New Zealand. Data is hosted in the Sydney (ap-southeast-2) region, the closest cloud region to NZ, our support team is in Aotearoa, and the software is built specifically for NZ civil construction (Holidays Act workflows, NZ payroll calendars, NZ supplier names like PlaceMakers, Bunnings, Mitre 10, Carters, ITM).

Question 6

Does Fieldlink comply with the Holidays Act?

Accepted Answer

Fieldlink is built to support Holidays Act 2003 workflows — our timesheet and pay-run features apply day-of-week / RDP logic for public holidays (including Mondayisation), leave and overtime. We also keep an immutable audit trail of every timesheet edit, so you have complete records if you're ever asked for them.

Question 7

Where is my data stored?

Accepted Answer

Your data is stored in MongoDB Atlas's Sydney AP-SOUTHEAST-2 region, which is the closest region to NZ. Backups are encrypted and stored within the same region. We do not move data outside Australasia.

Question 8

Does Fieldlink generate SSSPs (Site-Specific Safety Plans)?

Accepted Answer

Yes — Fieldlink supports AI-assisted SSSP drafting, editing and PDF export. Review the site details and content before issuing the document. You can also upload an existing SSSP to a job for worker sign-off.

Question 9

Can I track fleet vehicles and plant?

Accepted Answer

Yes — Fieldlink Fleet tracks utes, diggers, trucks and plant hire by registration. You can record run-hours, fuel, services due (by date or by hours), WOFs, COFs, and link any vehicle to a specific job for cost-per-job tracking.

Question 10

How does the AI invoice scanner work?

Accepted Answer

Office uploads a PDF or photo of a supplier invoice (PlaceMakers slip, Mitre 10 receipt, fuel docket, etc.). Claude Sonnet 4.5 reads the invoice, finds the job number written on it (e.g. J0042), and auto-links the cost to that job. No more manual data entry — the cost shows up instantly in the Cost-per-Job widget.

Question 11

Does Fieldlink work offline on site?

Accepted Answer

Fieldlink is a Progressive Web App (PWA) — field workers install it on their phone like a normal app. The most common screens (timesheet, current job, run-sheet) are cached so workers can view them without signal. New entries sync the moment they're back in range.

Question 12

Can I customise PDFs with my company logo?

Accepted Answer

Yes — upload your company logo in Settings → Branding and it appears on every PDF Fieldlink produces (timesheets, payroll, SSSPs, pay-run reports). PDFs look like your own paperwork, with just a small "Generated by fieldlink.co.nz" line in the footer.

Question 13

Does it integrate with Xero or MYOB?

Accepted Answer

Yes — Fieldlink connects directly to Xero via official OAuth: timesheets push into Xero Payroll pay runs in one click, and quotes & invoices sync two ways. CSV export is also available for iPayroll and MYOB Payroll.

Question 14

Can I send Fieldlink invoices to my accounting software?

Accepted Answer

Yes — once a supplier invoice is scanned and confirmed it can be exported to Xero or MYOB along with the job cost code. The export includes vendor name, invoice number, total, GST split and the linked job's number so reconciliation is one click.

Question 15

How is Fieldlink different from Simpro?

Accepted Answer

Simpro is good for big trade businesses but it's Australian-owned, expensive (often NZ$80+ per seat), and the timesheet UX is built for office staff, not crew on a phone. Fieldlink is NZ-owned, single low monthly fee for the whole crew, and the field-worker app is designed first-and-foremost for one-handed phone use.

Question 16

How is Fieldlink different from Tradify?

Accepted Answer

Tradify focuses on quoting and invoicing for one-person tradies. Fieldlink is built for civil construction crews where the office runs multiple field workers, multiple jobs, and fleet/plant at once. We have dispatch boards, run-sheets, SSSPs and pay runs — Tradify doesn't.

Question 17

Can I import data from Simpro / Tradify / WorkflowMax?

Accepted Answer

Yes — email support@fieldlink.co.nz a CSV export from your old system (client list, job list, employee list) and our team will import it for free, usually within 24 hours. We've done dozens of these migrations.

Question 18

How do I get support?

Accepted Answer

Two ways. (1) In-app: tap Support in the sidebar — opens a ticket that we usually reply to within 2 hours during NZ business hours. (2) Email support@fieldlink.co.nz directly. Calls available for paid customers on request.

Question 19

Do you offer onboarding help?

Accepted Answer

Yes — every new paid customer gets a free 30-minute onboarding call with a real human in NZ. We help you import your team, set up your first jobs and configure pay rules.

Question 20

How is my data secured?

Accepted Answer

Every connection is HTTPS-only with HSTS. Passwords are hashed with bcrypt. JWT tokens expire daily. Files are stored in encrypted object storage. Multi-tenant isolation enforced at every API endpoint — your data never crosses into another company's view.

Question 21

Can I export all my data if I leave?

Accepted Answer

Always — even on the free trial. Settings → Export Data downloads a ZIP with every timesheet, job, client and PDF as CSV/JSON files. No lock-in, ever.

Everything you wanted to know